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Before bidding on a listing on Elinebox, it is crucial to familiarize yourself with the condition categories outlined below. We kindly request that you carefully read and comprehend the listing's description, condition, and manifest details. If you have any inquiries, please don't hesitate to reach out to us using our contact form.
Brand New
New items are still in their original retail packaging where applicable, with all original accessories included. These items are excess inventory that were never sold to customers.
Shelf Pulls
Shelf Pulls inventory is fully functional and retail-ready, but may show signs of extra handling and cosmetic wear. These items may have been in some customer contact with incomplete or damaged packaging.
Refurbished
Refurbished items may have some signs of wear, and may not include all original packaging and accessories. Items are functional or mostly functional.
Customer Returns
Customer returns are sold as-is, as they have not been inspected and may fall into a wide range of condition grades. Generally, a small number of these items are new and unopened, the majority are opened and used but functional, and some items are defective.
Used
Used items work, but may have some cosmetic and functionality issues; accessories, such as batteries and chargers may not be included. These items may need repair before they are ready for resale.
Salvage
Salvage items means broken, missing parts, user ID locked or otherwise non-functional; usually only good for parts and cannot be disputed.
Mixed
A mixed lot contains items of multiple condition grades.
For Cell Phones - please refer to mobile grading:
A Grade. Like New.
Negligible scratches and blemishes. Tested and fully functional with clean ESN and no user locks (for example FMIP / iCloud locked).
B Grade. Light Wear and Tear.
May have one or several light scratches that do not catch a fingernail or tool. No cracks present on the device or display. Tested and fully functional with
clean ESN and no user locks (not FMIP / iCloud locked).
C Grade. More Aggressive Wear and Tear.
May have cracks on certain surface areas such as camera lens, rear lens but not on display cover lens (Glass panel and Digitizer). Tested and fully
functional with clean ESN and no user locks (for example FMIP / iCloud locked).
D Grade. Heavy Cosmetic Damage with Cover Lens Cracks.
Will have excessive damage on multiple surface areas and cracks on the display cover lens but not on the LCD. In addition there may be missing parts,
liquid damage and screen burn present. Units are tested but may not be fully functional. Clean ESN but units may be user locked (for example FMIP /
iCloud locked).
E Grade. Heavy Cosmetic Damage with LCD Damage.
Will have excessive damage on multiple surface areas including the display internal structure. Damage may range from but not limited to liquid damage,
missing parts, screen burn etc. Units are tested but may not be fully functional. Clean ESN but units may be user locked (for example FMIP / iCloud locked).
You are welcome to browse through our items even without creating an account. However, if you wish to view compiled lots with manifests, check shipping costs, and place bids, it is necessary to create an account with Elinebox. To begin the registration process, please visit our Registration page.
Yes, they are.
Because we only work with large, certified retailers who are authorized dealers of the inventory they sell, you can be assured that every single item on eLine is 100% authentic. If you're ever concerned about the authenticity of a product on the Elinebox marketplace, please don't hesitate to contact us for assistance.
There is no cost for applying.
You must be a registered business in order to join, otherwise you have to pay state tax.
In order to be approved as a business account, we require a valid resale certificate for USA registered businesses. If your business is registered internationally, please review "Can I apply if I'm located outside of the US?" for more information.
How to Apply steps:
A Resale Certificate is a form you, as a buyer, submit to a seller guaranteeing you intend to resell the product you purchase from them. This will exempt you from sales tax at the time of purchase as it will be collected at the time of resell with a sales tax number (or equivalent) issued to you by your state.
If your business is registered in Alaska, Delaware, Montana, New Hampshire, or Oregon, you are not required to submit a resale certificate. However, if we are not able to confirm your business by searching you state's business entity web site, we will request that you supply a business license or equivalent in order to be approved on Elinebox.
Original Retail represents the estimated listed price when the product was first released to market. Original Retail is estimated in accordance with standard industry practice. Original Retail is based on the condition of new, does not reflect offers of non-new conditions, and does not include offers with discounts, rebates, or other price adjustments. Original Retail may not necessarily represent prevailing offers in current marketplaces.
You are responsible for any applicable sales taxes. Elinebox is required to collect sales tax in certain states, unless we have a copy of your reseller certificate. In states where we are not required to collect sales tax, however, you may still be responsible to that state for sales tax on your online purchases. For more information about your obligations, please visit irs.gov
Please visit our Registration page to get started. We promise it's a quick and easy process.
Elinebox requests resale certificates from all customers. Please upload resale certificate while onboarding and allow as 1 business day to verify your account. You will receive an email once your account has been approved.
Yes, we use industry-standard SSL (secure socket layer) technology to encrypt and keep your personal and financial data safe when it is transmitted during the checkout process.
Please visit our Registration page to get started.
Simply start creating lots. For strategy and tips contact us.
Please contact our Customer Service team to request an order cancellation with your order number and reason for cancellation.
Cancellation Fee may apply.
Simply contact us for assistance. We are here to help.
Most auctions are sold 'as is'. Returns are an exception, and requests will be reviewed on a case by case basis.
Fixed price, flat rate or free shipping means that the seller has engaged a carrier to deliver the product to a buyer. A shipping cost will appear on the auction and is added to your final bid amount after you've won an auction. Placing a bid means that you agree to pay this shipping cost in addition to your winning bid amount.
Buyers may not 'opt-out' of this shipping option and deliveries will be made to the address on file in your account.
Simply contact us for assistance. We are here to help.
Every order you place on the Elinebox marketplace is protected by our industry-leading buyer protection guarantee. Our policy is simple: if you receive inventory that is significantly different from the way the seller described it in the listing, we will work with you to make it right.
Resolutions for buyer protection claims will usually be one of the following:
If you find significant discrepancies with your order pertaining to either condition or quantity, simply file a dispute or reach out to us for assistance.
Note: Disputes must be filed within two (2) business days of order delivery.
In order to file a dispute for an order, please follow these steps:
If you are unable to find the 'Dispute' button, please contact us, and we will respond as soon as possible.
This is time-sensitive, so please create a dispute quickly or the allowable time-frame for the dispute may pass.
Note: Disputes must be filed within two (2) business days of order delivery.
All you need is an eBay selling account to connect with Elinebox "Dropshipping".
Simply connect your eBay selling accoung before starting your search for hot products and easily importing them to your store.
All you need is a PayPal business account to connect with Elinebox "Dropshipping".
Simply connect your PayPal business account before creating your first listing.
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